The clients you gain and the customer service they receive from you is imperative to your success. I’ve learned from my clients that they appreciate a quick response from me all the time. I recommend that you be available to your clients by email, phone and fax at all times. I make a special effort to respond via email to my clients within 2 hours 6 days a week. I try to return phone calls even sooner if at all possible, even if it’s only to say that you received their call and will get back to them a little later. Every client has a sphere of influence and their referral will be dependant on the customer service they receive from you at all times.

A prompt response is a good indication of solid design work and will give your client confidence in your services. If your client has a pleasurable experience with you they will happily refer you on to all the people around them. In the beginning, referrals are the quickest way to build your business on solid ground and with minimal costs.